Direct answers without guaranteed savings or blanket suitability claims
Use these answers to prepare for a property-specific survey.
Questions Sussex homeowners ask
Answers are shown in full so they remain useful and accessible. Property-specific decisions still require survey evidence.
Are heat pumps suitable for every home?+
No. Many property types can work, but measured heat loss, emitters, space, electrical supply and practical constraints determine suitability.
Can you install both air and ground source heat pumps?+
Yes. The confirmed NW Heating Services scope includes air-source and ground-source installation, repair and maintenance.
Do I need underfloor heating?+
No. Correctly sized radiators can work. Underfloor heating is one low-temperature emitter option, particularly useful in suitable new floors or renovations.
Will a heat pump reduce my bills?+
It may, but no universal saving can be promised. Previous fuel, tariff, design, weather, controls and household demand all affect cost.
How much is the Boiler Upgrade Scheme grant?+
Most eligible air-to-water and ground-source projects receive £7,500. Some qualifying off-gas properties can receive £9,000 until 31 March 2027.
Can you help with the grant?+
Yes. We help explain eligibility and the installer-led process. Ofgem and the scheme rules determine approval.
Do you repair and service existing heat pumps?+
Yes, subject to system type, model, safe access and parts availability.
Is solar thermal the same as solar electricity?+
No. Solar thermal contributes heat to domestic hot water; solar PV generates electricity.
How long will an installation take?+
The programme depends on the property, emitter changes, cylinder, electrics and any groundworks. A timeline follows survey and design.
Which Sussex areas do you cover?+
The website has pages for 20 large population centres, and enquiries are welcome from homes throughout Sussex.
Your question depends on the property?
Send the property type, current fuel and the decision you are trying to make.
